Refund policy

Refund Policy
Returns
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to start a return
Contact us at [support email] with your order number and reason for return. We'll provide return instructions and an address if the return is approved.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or defective items
If your PulseCharge arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos. We'll cover the cost of return shipping and send a replacement or full refund — your choice.
Non-returnable items
Items returned after 30 days
Items that are used, damaged by the customer, or missing original packaging
Gift cards (if applicable)
Return shipping costs
Unless the item is faulty or we made an error, return shipping costs are the customer's responsibility.
Exchanges
The fastest way to get a different item is to return the one you have (once approved) and place a new order for the item you want.
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