Shipping policy
At Novaro, we are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment has been received. Once your order has been processed, it will be prepared for shipment.
Please note that processing times may be longer during holidays or periods of high demand.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 6–14 business days
- United Kingdom: 5–12 business days
- Australia: 5–12 business days
- New Zealand: 5–12 business days
- Europe: 6–15 business days
Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
We offer Free Standard Shipping on all orders.
There are no hidden shipping fees added at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become active.
Incorrect Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
While we do our best to meet estimated delivery times, shipping carriers may occasionally experience delays that are outside of our control.
We appreciate your patience and understanding should this occur.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team through our Contact page or by email.
We aim to respond to all inquiries within 24–48 business hours.